Returns & Refund Guarantee
We guarantee return and refund of the items that are sold on our site www.singingbowlgongtherapy.eu
If the item/s that you purchased was not as described in website or not similar as in pictures, please contact us
within 15 days of receipt and we will try to solve the issue. Depending on the problem, we agree to exchange the goods or refund the payed amount of money. We have described less than our products are.
Scope of Guarantee
The following situations are not included:
1. An item you claim is not as described, but the seller can prove that it is.
2. Items that were delivered and are as described, but you no longer want it or you have changed your mind.
3. The items are delivered as described but you do not like colors, design, sound etc. (note that before we deliver, we will send your sound record of the products if it is related sound)
Proof of refund
1. All products claimed by buyer to be not as described must match items sold by seller (us).
2. Refund requests should be submitted during the 7 days of receipt. Buyer can subbmit the request via e-mail.
3. Buyer should provide enough evidence to prove that products received are not as described.
All the orders will be shipped through courier or cargo company that is suitable for us or, if you have any preference, we will send through it but with your own risk. Please, remember that shipping rates are different for different countries. We provide approximate rate in our website but we will quote final rate when we know your exact order.
(Shipping costs are calculated automatically or as per shipping agent based on the weight, the volume of units and on the segment shipment will be sent.)
Return Shipping Fee
1. We provide only the high quality goods to our clients. If there is defect in our product/s we inform our clients through pictures on website focusing at the defected part. More than than we will inform by mail before shipping. As long as our sold products is/are in the same condition and shape as we have sent it to you. We will take it back. In anycase we never send damaged products. In case the client is not satisfied with ordered products/item, we refund product price only excluding shipping and insurance cost.
2. When seller/TMI accepts returns, and the buyer wants to return purchase product/s, please simply follow the seller's f Returns and refund terms and condition that who will pay the return shipping fee. If buyer can proove that the products are not as mentioned or damaged, TMI/Seller will pay the returning shipping fees, if buyer does not like the purchased product/s or change decesion that it is not necessary or something ..... buyer shall pay the return shipping fees.
Please contact us in advance to manage the issue.
3. TMI/Seller can decides whether to get product/s back to the store or not. If return not necessary, client can keep the product.
Editing, Deleting and Modification of any products or Terms and Conditions.
We may edit, delete or modify any of the terms and conditions contained in this Agreement, at any time as per our need, with or without informing in prior. According to the situation, anything may change in our website though we will try to inform our clients as much as possible that all of you are aware about new situation.